icon-account icon-glass
Alcoholic
Non-Alcoholic
Merch

🌎 Every penny for the planet 🌎 Read about investing in BrewDog!

BREWDOG & FRIENDS SUBSCRIPTION FAQS


General

WHAT IS BREWDOG & FRIENDS?

  • BrewDog & Friends is our new monthly non-alcoholic beer subscription program, offering 12 beers: 6 from us and 6 made in collaboration with a brewery or brand we love.
  • BrewDog & Friends is offered from our US online shop and can be shipped to all states within the US EXCLUDING AK, GA, HI, ID, KS, MI, MS. The box includes 12 beers in 12oz cans, 4 different styles, with at least 1 collaborating brewery or brand to feature each month.
  • Please note, you do not need to create a BrewDog account in order to purchase this subscription box, however if you want to make any changes to your subscription you will need to create a BrewDog account.


INTRODUCTORY OFFERS

  • Monthly Subscription: Save $10 per customer account and only one per subscription. Use code MONTHLY at checkout to redeem. 
  • 3 Month Subscription: $20 savings per customer account and only one per subscription. Use code THREEMONTH at checkout to redeem. 

 
MONTHLY BOX

  • If this is the first BrewDog & Friends subscription, the first transaction includes $10 off your first box and includes the cost of shipping.
  • To activate your discount on your first transaction, you will need to use code MONTHLY at checkout to redeem.
  • Box cost is $29.99 + tax. Shipping included.
  • Charge is taken on the 10th of each month regardless of the date of purchase or if the 10th is a bank holiday
  • Box received monthly
  • Box will dispatch around the middle of the month as displayed on checkout and customer portal
  • Your subscription will be auto renewed indefinitely unless action is taken or payment fails
  • Must cancel before the 9th of the next payment charge month 11:59 PM PST to avoid charge and auto renew.


THREE MONTH BOX

  • If this is the first BrewDog & Friends subscription, the first transaction includes $20 off the total cost of your 3 Month Subscription and includes the cost of shipping.
  • To activate your discount on your first transaction, you will need to use code THREEMONTH at checkout to redeem.
  • 3 month subscription is $89.99 + tax. Shipping Included.
  • This is a pre-paid 3-month subscription, the full amount is taken at time of purchase.
  • After 3 months, our system will charge on the 10th of the subsequent month regardless of the date of purchase or if the 10th is a bank holiday
  • Box received monthly for 3 consecutive months.There is no specified date of arrival each month.
  • Our subscription will be auto renewed quarterly.
  • Must cancel by 11:59 PM PST on the 9th of the next payment charge month to avoid charge and auto renew.

 

HOW DO I ACTIVATE MY INTRODUCTORY OFFER

  • Additional discounts do not apply to the introductory offers for these subscriptions.
  • To activate your introductory offer you will need to enter one of the below codes to redeem:
    • Monthly Subscription: Use code MONTHLY at checkout to redeem. 
    • 3 Month Subscription: Use code THREEMONTH at checkout to redeem.

 

HOW TO I UTILIZE MY EFP DISCOUNTS? 

EFP Discounts do not apply to the introductory offers for these subscriptions as the introductory offer is the better discount for you!

If a customer becomes an Equity Punk or levels up discount during BrewDog & Friends live subscription, the new discount status of the EFP will reflect on their next charge. Discounts will not be applied retroactively.

To activate your introductory offer you will need to enter one of the below codes to redeem:

    • Monthly Subscription: Use code MONTHLY at checkout to redeem. 
    • 3 Month Subscription: Use code THREEMONTH at checkout to redeem.

After your introductory offer, your EFP discount will be applied straight to the total! We have worked it out for you below:

  • Monthly Subscription
    • Full price: $29.99 + tax. Includes Shipping cost.
    • EFP 10% discount: $26.99 + tax. Includes Shipping cost.
    • EFP 20% discount: $23.99 + tax. Includes Shipping cost.
  • 3 Month Subscription    
    • 3 months: Full price: $89.99 + tax. Includes Shipping cost.
    • EFP 10% discount: $80.99 + tax. Includes Shipping cost.
    • EFP 20% discount: $71.99 + tax. Includes Shipping cost.


CAN I GIVE BREWDOG & FRIENDS AS A GIFT?

  • Yes, but the purchaser will have full control over the subscription. The purchaser will have to put the recipient’s information in the delivery field if they would like to send this as a gift.
  • As this product is Non-Alcoholic there is no signature required and makes for a lovely surprise gift.

 
I DON'T LIKE CERTAIN BEERS IN THE CLUB; CAN I SELECT ONLY CERTAIN STYLES OF BEER?

  • Unfortunately not. BrewDog and Friends is a curated club with 12 beers in 12oz cans, 4 different styles, at least 1 collaborating brand or brewery to feature in each monthly package which is sent directly to your door. There’s unfortunately no room to be able to customize this club. The good news is that your next box, should you decide to stay on, is only four weeks away and there is a diverse range of near beers set to be released over the coming year. The beauty of the club is that every issue is different!


CAN MY BOX BE CHANGED TO MEET SPECIFIC DIETARY REQUIREMENTS?

  • Unfortunately not. Due to the complicated and fast moving nature of the club, it’s not possible to customize the beers to meet dietary needs.
  • We offer plenty of non-alcoholic beers that suit vegans via our online shop.
  • This subscription will be subject to a rotation of different near beers and styles that may contain allergens or non-vegan friendly ingredients.

I WANT TO ORDER ADDITIONAL PRODUCT. CAN I ORDER IT AT THE SAME TIME?

  • BrewDog & Friend subscriptions can only be purchased on their own at this time. If you want to purchase additional product, please place a second order. Reminder: We offer free shipping on all non-alcoholic purchases over $20.

Delivery

WHERE IS MY ORDER?

  • August boxes for BrewDog & Friends will start shipping the week of August 23rd.
  • You will receive a notification with a FedEx tracking number when your package has left our warehouse.


WHICH STATES DOES BREWDOG & FRIENDS DELIVER TO?

  • At present BrewDog & Friends can be shipped to all states within the US EXCLUDING AK, GA, HI, ID, KS, MI, MS.


WHEN WILL I RECEIVE MY FIRST BOX?

  • August boxes for BrewDog & Friends will start shipping the week of August 23rd. If you order after 11pm on Tuesday, August 31st, you will receive the September BrewDog & Friends Box.
  • You will receive a FedEx tracking number when your order ships from our warehouse.

 
HOW DO I TRACK MY BREWDOG & FRIENDS ORDER?

  • All recipients will receive a tracking email as soon as their BrewDog & Friends package has been dispatched. Please note, it may take up to 48 hours for tracking to become live.
                                                         

MY CANS ARRIVED DAMAGED AND LEAKING?

  • Oh no! Sorry to hear this! Get in touch with us by emailing us at onlineshopusa@brewdog.com. Please provide us with your order number, a description of the damaged product and picture of the damaged packaging/cans and we will take care of the rest!

CAN I RECEIVE DELIVERY NOTIFICATIONS?

  • Yes of Course! Our couriers will send tracking information as soon as your BrewDog & Friends package has been dispatched.
  • The notifications will be sent to the email address used to place your order.

HOW DO I UPDATE MY DELIVERY ADDRESS?

  • You can manage your account details as normal from shopusa.brewdog.com > Login
  • If you wish to change the delivery address for your subscription, you can do this via the 'Subscriptions Summary' section. Please note, if you update a delivery address, it will only update on the next delivery date.

Billing

WHEN IS MY LAST CHANCE TO CANCEL AND NOT BE CHARGED FOR THE NEXT ISSUE?

  • The last chance to cancel is 11:59 PM PST on the 9th each month to cancel, otherwise your subscription will be auto renewed, and payment cannot be refunded. Customers can cancel via shopusa.brewdog.com > Login > Manage Subscriptions > BrewDog & Friends > Cancel
     

I MISSED THE DEADLINE TO CANCEL FOR AN UPCOMING ISSUE AND WAS CHARGED. CAN THIS BE REFUNDED?

  • Afraid not. Once your payment has gone through, you are locked in for that month’s box and it can’t be cancelled. You can cancel your subscription now and you won’t be charged for any subsequent boxes until you re-subscribe. You will however, still receive the last box you have been charged for.
  • Payments are taken on the 10th of the month, you will need to cancel after the 10th and before the 11:59 PM PST on the 9th of the next month to ensure you will not be charged for the following issue.
     

HOW DO I UPDATE MY PAYMENT DETAILS?

  • You can manage account details as normal from your shopusa.brewdog.com account management section.
  • To update subscription details, go to 'Subscriptions Summary' where you can then update your payment and card details. Please note, if you update card information it will only update on the next purchase and renewal.
     

WHY WAS MY PAYMENT DECLINED?

  • Sorry to hear your payment wasn't processed. The most common reasons for a payment failure are insufficient funds in the account or a decline from the bank. Please make sure your card hasn't expired or is registered to an alternative billing address.
  • If you’d like to know the specific reason code that was supplied by your bank, email us a onlineshopusa@brewdog.com and we can let you know. There’s unfortunately nothing we can do beyond this point – it’s up to you to contact your bank and ensure that your card is authorized for BrewDog & Friends recurring payment attempts via Stripe.