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Beer
Non-Alcoholic
Merch

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FAQs


If you haven't found the answer you're looking for below or you need any help, please contact us on email at onlineshopusa@brewdog.com. We aim to respond to all queries within 2 working days (please note our helpdesk is open 9am - 5pm Monday to Friday, excluding National Holidays).

 

I have questions about BrewDog & Friends. Where can I find answers?

Find all the answers for BrewDog & Friends here.

 

How do I use my Equity for Punk discount code?

Your discount code will show in a blue bar at the bottom of the page. Remember to enter the code at checkout to receive your discount!

Make sure you sign into your account before you shop, and your discount code will show.

Discount code not showing? Email us at onlineshopusa@brewdog.com

 

Do you ship BrewDog beer?

Yes! You must be at least 21 years of age to order alcohol and a signature of someone at least 21 years of age is required upon delivery.

>>> See the states we ship to here <<<

 

Will you be shipping to other states?

Direct shipping laws differ by state (and several other factors). We're trying to add as many states as we can. Sign up to our newsletter for expansion updates!

 

Where’s my order?

Delivery usually takes 2 - 5 working days, but we endeavor to deliver earlier than this where possible. 

When your item is dispatched you’ll receive an email from us with tracking details. If you’ve not received this then please check your spam folder.

If you are having any queries on shipping times, please contact our helpdesk at onlineshopusa@brewdog.com

 

I have a problem with my order, what do I do?

We’re here to help! Please contact us at onlineshopusa@brewdog.com and we’ll aim to respond to you within 2 business days.

If you have any questions about returns or refunds, then please check out our Delivery & Returns information page.

 

Can I add an item to my order once it's placed?

Unfortunately, not. Once an order is placed you will receive a confirmation email, which is sent to our warehouse for picking and packing.

 

Can I change my address/details once an order is placed?

As per our terms and conditions it is your responsibility to ensure that the details you enter into the checkout are correct. If you have made an error, please contact us ASAP at onlineshopusa@brewdog.com and we will try our best to help, but once an order is made we can't guarantee that we will be able to catch it in time.

 

Can I purchase a keg from you? 

You can purchase kegs direct from the brewery. Please note, these are available for collection only. Please call DogTap 614-908-3054 to speak with us about availability and pricing.

  

Who can I contact for media-related inquiries?

Shoot an email to prusa@brewdog.com