If you haven't found the answer you're looking for below or you need any help, please contact us on email at firstname.lastname@example.org. We aim to respond to all queries within 2 working days (please note our helpdesk is open 9am - 5pm Monday to Friday, excluding National Holidays).
How do I use my Equity for Punk discount code?
Your discount code will show in a blue bar at the bottom of the page. Remember to enter the code at checkout to receive your discount!
Make sure you sign into your account before you shop, and your discount code will show.
Discount code not showing? Email us at email@example.com
Do you ship BrewDog beer?
We ship alcohol free near beer (beer below 0.5% ABV) to ALL US STATES.
However, we only ship alcoholic beer to the following states due to legal restrictions:
AK, CT, DC, HI, NE, ND, NH, NV, OH, OR, VT
We maintain a $30 order minimum for shipping alcoholic beer which is enforced prior to clicking 'check out,' via UPS only.
You must be at least 21 years of age to order and a signature of someone at least 21 years of age is required upon delivery.
The customer is solely responsible for the shipment of alcohol and is expected to know and abide by their local and state laws.
We will be expanding shipping to more states. Sign up to our newsletter for further updates.
Will you be shipping to other states?
We're on a mission to ship to every state in the US. Sign up to our newsletter for expansion updates!
Where’s my order?
Delivery to mainland US addresses usually takes 2 - 5 working days, but we endeavor to deliver earlier than this where possible. Off-Shore US addresses take a little more time, however.
When your item is dispatched you’ll receive an email from us with tracking details. If you’ve not received this then please check your spam folder.
If you are having any queries on shipping times, please contact our helpdesk at firstname.lastname@example.org
I have a problem with my order, what do I do?
We’re here to help! Please contact us at email@example.com and we’ll aim to respond to you within 2 business days.
If you have any questions about returns or refunds, then please check out our Delivery & Returns information page.
Can I add an item to my order once it's placed?
Unfortunately, not. Once an order is placed you will receive a confirmation email, which is sent to our warehouse for picking and packing.
Can I change my address/details once an order is placed?
As per our terms and conditions it is your responsibility to ensure that the details you enter into the checkout are correct. If you have made an error, please contact us ASAP at firstname.lastname@example.org and we will try our best to help, but once an order is made we can't guarantee that we will be able to catch it in time.
Why hasn't my payment gone through?
BrewDog subscribe to the 3D Secure payment protection system and as such all our transactions are monitored by your banks fraud protection team. If your payment is unable to go through our secure checkout process for any reason, we would advise you to contact you bank as soon as possible before trying to check out again, as if multiple attempts are made without speaking to them, they are likely to stop future attempts to purchase the goods, but may still reserve the funds pending their review.